How Video Goes Viral…Cool Infographic

This cool infographic, shared on Mashable today.

Mashable Video Goes Viral

Cool Infographic on How Video Goes Viral

Advertisements

Mobile Virtual Goods Generate 4X More Revenue Than Ads

There’s gold in them ‘thar hills of virtual stuff. According to data from analytics firm Flurry, mobile virtual goods are hot. So hot, in fact, they’re far surpassing the revenue generated from mobile advertising.

The study, conducted using data collected from leading iOS social networking and social gaming apps, shows that in September of ’09, out of close to every $2 of mobile revenue… either advertising or virtual goods…over 2/3rds went to advertising. Just one year later, not only has the amount of revenue grown significantly, the amount going to virtual goods…swords, gold coins, respect points or plum trees for farm plots…has shifted dramatically to where virtual goods now account for $8 of every $9 in revenue. And, because Google’s Android Market does not yet support in-app purchases or micro-transactions, the data doesn’t include users from this rapidly expanding platform.

Virtual goods sales were already going gang busters on social sites like Facebook. Michael Pachter, Wedbush Morgan Securities video game analyst, reports that social gaming revenue has grown from approximately $600 million in 2008 to $1 billion in 2009. Further, he forecasts that social gaming will generate nearly $1.6 billion this year, and grow to more than $4 billion by 2013. That’s a lot of quarters for plum trees on your Farmville farm.

The convergence of social and games will continue to expand their reach into our lives. In fact, social gaming is reaching a tipping point and with Wal-Mart and Verizon now selling iPads, the size of social gaming’s audience will quickly surpass prime time television viewership.

For marketers, this sweeping technology, entertainment and behavioral change represents tremendous opportunity to create highly engaging content built around the core premise of your brand, then invite consumers into a branded experience that extends far beyond your physical product or service. In fact, maybe it’s time to start thinking beyond the five “P’s” when it comes to marketing. Maybe it’s time to add a “V”. Seems plausible doesn’t it…the brand manager of the new realities has to think about Product, Price, Place, Promotion and Virtual. Can you imagine what a virtual version of your brand or brand experience would be, could be? If not, you should start dreaming. There’s money to be made for the imaginative mind.

Time To Decouple Digital Marketing from Corporate IT

According to Chief Marketer, there’s tension between the CMO and the CIO in today’s corporate environment as marketing struggles to get things done in a new world that demands anytime/anywhere content while the corporate IT infrastructure was designed to handle things like files sizes below 1MB and such. Social media, large video files, real time interaction…who every foresaw these things five years ago? Well duh!

Like everything else in life, the digital evolution is upsetting the apple cart in corporate land. All the nice little sandboxes are having wild animals poop in them and kids from other playgrounds throw sand and remove the sand and do all kinds of other things the sandbox was never designed to do and all the while, what once was such a well-defined playground that now look more like chaos.

What must change here? How about corporate land? How about abandoning those nice little defined kingdoms everyone’s grown so accustomed to and learning to live with uncertainty like all of humanity does when it leaves the office?

See, corporate entities are really just collections of people anyway. It’s really ridiculous to assume we could have such order and control over things when in fact we don’t. It’s just that digital realities have now stripped off the pretense. We all now know we’re not in control. And that’s a good place to be.

It’s time for corporate marketing to assert their intention to move marketing to a separate platform from the IT infrastructure if IT won’t adapt. Because the risk aversion is killing sales and marketing efforts. The sooner companies wake up to this, the sooner they can work out their survival plans. Or not.

Like everything else the digital revolution has changed, there’s no going back. Business, like life, is unpredictable. Get used to it.

CMO, CIO Divide Leaves Strategy In No Man’s Land.

Seven Important Social Media Trends For The Next Year


Helpful post from The Next Web on Seven Important Social Media Trends for the coming year. Anything not on this list you think should be there? I’d replace “Branded Content” with “Content Marketing”. It may mean the same thing to people but words matter and the difference between shoving branding stuff at people and being consumer-centric in your content marketing efforts can make the difference between return on investment and being ignored.

11 Mind-Blowing Mobile Marketing Infographics


From HubSpot, a very impressive collection of infographics showing the rise of the mobile internet and all the implications.

Social Influence Markering Trends


Excellent presentation on Social Influence Marketing by former RazorFish digital strategist and author of Social Media Marketing for Dummies, Shiv Singh. What’s social influence marketing, you ask? It’s the reason you get your company into social media in the first place…to have influence.

Old Media Starts New Media Agency

If I were a client, I’d be highly skeptical that a dinosaur of the old media, like print, could attract the talent to help me develop best-in-class new media campaigns and activations. After all, the premise of all these business development operations within media companies is to keep the dollars on the publishers books. How does this really fit with a “free the content” strategy? I’ve been here and done that and I can tell  you, the client gets a “you can have any media you want as long as we own it” distribution strategy.

I guess they’ll find some takers and Meredith has certainly been aggressive about acquiring new media agencies of late. But, the same issue always does these guys in…it’s hard to innovate without cannibalizing the golden goose of your existing business.

Tribune Co. gets into consulting business with digital unit | Crain’s Chicago Business.

Think Local Search, Social Networking and Mobile Gaming on Mobile Devices


Compete just released it’s Smartphone Intelligence survey (redundancy there) and there’s some interesting insight into consumer behavior trends mobile is enabling. Think Local Search, Social Connectivity and Gaming.

Search

According to the survey, 1 in 3 smartphone owners has called or stopped in a local business after finding it using a local search app. In just first quarter, over a third of Android and iPhone owners discovered at least two new businesses that they were not previously aware of thanks to using these local search apps.

Social

Thirty-three percent of smartphone Twitter users post tweets primarily via their smartphones. Of those accessing Facebook via their smartphones, they’re reading news feeds, posting status updates, replying to messages and posting photos.

Gaming

iPhone owners download and play games more than any other handset owner. ..37% play games of some kind at least daily.

Implications:

Anyone with physical locations would be wise to find ways to make their presence known to smartphone users. If you’re really smart, you might want to think about a way to combine local search, social and gaming all in one…like a Foursquare or Gowalla.

via Think Local Search, Social Networking and Mobile Gaming on Mobile Devices.

Apple iOS 4 review


In case you’re just dying to know what all the new iPhoney goodness is all about, CNET has this helpful rundown of all the shiny new features in Apple’s iOS 4 being released this week.

Some of the features I’ve seen demoed are stunning. Apple keeps upping the game, that’s for sure. But, I’m getting tired of feeling compelled to fork over $300 every July for the newest phone. Is there such as thing as Apple Status Quo-a-phobia?

Apple iOS 4 review | iPhone Atlas – CNET Reviews.

Does Social Media Engagement Translate to Brand Sales? Yes!


Excellent post by social media thought leader Brian Solis on how social media engagement on sites like Facebook and Twitter is translating into sales for brands. New research reveals that over 60% of Facebook users and a whopping 79% of Twitter users are more likely to recommend a brand since becoming a fan/follower on these social networks.

Solis goes on to point out that actively and thoughtfully engaging consumers in social networks is fast becoming a base expectation. But, brands beware! Reread the first part of the lead sentence in this paragraph again…the part about actively and THOUGHTFULLY engaging.

It never fails to amaze me when I find big brands using social media channels as yet another avenue for interruption or push messaging. You see this all the time. Some brands think it’s still all about them. This is the quickest path to irrelevance and having consumers dismiss you as hopelessly out of touch. This channel is NOT about what you have to say. It’s about LISTENING and joining in the CONVERSATION and one of the best ways to do this is with relevant content.

Brands have a tremendous opportunity to use social media as a platform to develop and employ a new set of relationship skills and a distribution vehicle to serve up content that seeks to first provide a value to their audiences. This skill set doesn’t come naturally to brand marketers who have spent years of their careers and millions of dollars perfecting their ability to TALK AT people through ads, direct mail, press releases and the like, delivered via traditional media channels. This is a comfortable and easy-to-manage process, for sure. Unfortunately, it’s a marketing method sharply in decline and no wonder: There’s very little consumer value delivered in this legacy advertising/pr, interruption-based approach.

The mantra of the internet in the first part of this decade was: if you’re not on Google, you don’t exist.

The mantra going forward is: if you’re not on Facebook or Twitter, you don’t exist.

This isn’t just the opinion of young people, according to the research Solis references.

“It shows they are not really with it or in tune with the new ways to communicate with customers.” Female 18-24.

“If they’re not on Facebook or Twitter, then they aren’t in touch with the…people.” Female 55-59

I know this to be the case from my own experience. I own two Lexus cars. I love them. But, there’s one problem…their keys suck! They have some kind of manufacturing defect in the plastic of the key fob and they become very brittle and break over the course of normal use. Now, aside from the fact that a cheap, crappy key is a big disconnect with a luxury brand experience, there are two other major irritations that go with this problem:

1) When the key fobs break, the transponder often falls out. Without the transponder, you can’t open the doors remotely and in certain cases may not even be able to start the car.

2) Replacement keys cost a ridiculous $200 a piece.

Least you think I’m petty and needlessly using the blog to harp on a personal matter…this has happened to three of our four main keys. Do you think Lexus covers this under warranty? Ah, no.

The last straw came a couple weeks ago when the third key broke as my wife was engaging in the extremely abusive behavior of removing it from her purse. I decided to see if Lexus was even listening on social media so I tweeted about the issue and got no response. So, I then posted it on Facebook…where I also got no response. In a Twitter search, I found lots of posts from Lexus about their new sexy new sports car…along with my tweet gripping about the key. In a Google search, I also found lots of links to people complaining about Lexus key fobs breaking. Either Lexus is not listening or they don’t care. And, you know what…I’m not so sure I care that much about $50,000 cars with cheap, crappy keys. After all, a $50,000 that won’t start because of it’s crappy key is the definition of useless. And infuriating.

This is obviously a customer service issue and social media is a great, real time lab for listening to customer complaints and issues and fixing them. Just look at what Comcast has done using Twitter to improve it’s customer service experience. If nothing else, responding to complaints on social networks gives brands the opportunity to not only solve problems but let everyone know they’re doing so. In the process, they can turn the complaints into compliments. This clearly reflects positively on the brand and everyone can know about it…something that doesn’t happen in a call center interaction.

But, to be relevant on Facebook and Twitter, brands need to go beyond using it to resolve customers service issue. A brand needs more than a social media presence. Brands should be surprising and delighting potential customers and customers with content that seeks to answer their questions and need for information first…and you can gently and organically integrate your brand into this content when and where it’s credible and makes sense. By taking this approach, a brand earns the right to be heard.

We call this approach Branded Conversations…listening first, then providing relevant content that answers customers questions and need for information. We think it’s a new marketing practice whose time has come.